We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time.

Should the item(s) not work out, you are welcome to return for a refund. As a reminder, all returns are the responsibility of the customer.

We accept all major credit cards and PayPal.

It may take several hours, after you have placed your order, for your order confirmation to arrive. Please be patient and remember to check your spam folder before contacting us.

Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in case of returns.

It happens to the best of us. Please get in touch with us within 24 hours by emailing us at: info@fifthandset.com

Orders will be processed within 3-5 business days.

- Standard Domestic shipments (Denmark) will arrive within 1-3 business days after shipment.

- International shipments shipped with Standard Shipping will arrive within 5-14 business days after shipment.

*Delays may occur especially during peak seasons.

We currently ship to Australia, Canada, Japan, Mexico, New Zealand, Peru, Singapore, South Africa, United Kingdom, and United States.

For orders under GBP 135, the customer will pay taxes upon purchase.

For orders over GBP 135, taxes and duties are the responsibility of the customer.

Shipping takes 2-5 days with Fedex. Customs delays may occur, please contact your local customs office if this is the case.

Unfortunately, we cannot ship to Northern Ireland at the moment

Customer is responsible for any taxes, duties, tariffs and/or custom clearing fees. Unfortunately, we do not know what these additional cost might be and we suggest that you check with your local customs office. If these costs remain unpaid, the item will be returned to us and a restocking fee of 15% plus the cost of the return shipment will be deducted from your refund. 

*It is important to note that we do not have a say over the customs clearing process and processing times.

If your delivery was confirmed by the carrier via tracking number, we recommend that you first check with others in your household and/or neighbors to see if they might have received your package. You can also contact the carrier for assistance.

If your order is still not found after 7 days, contact info@fifthandset.com with your current mailing address, name, and order information so that we can investigate further with the carrier.

While we are not liable for lost, damaged or stolen packages once the item(s) have left our office, your happiness is of the highest importance to us, and we will do our best to find a solution.

If an order cannot be delivered because no one is home, the package is refused, or it is not collected from the designated pick-up point and is returned to us, a flat fee of €20 will be deducted from the refund to cover return shipping costs.

If your package was damaged in transit, we recommend that you take photos and contact the carrier immediately upon receival.

If there is no solution with the carrier after 7 days, please contact info@fifthandset.com with your current mailing address, name, and order information so that we can investigate further with the carrier.

While we are not liable for lost, damaged or stolen packages once the item(s) have left our office, your happiness is of the highest importance to us, and we will do our best to find a solution.

Unfortunately, this might happen on rare occasions. If this happens to you, we ask that you take photos and contact us directly on info@fifthandset.com and we will do everything in our power to find the right solution for you. Please note that this has to be done as soon as possible after receiving the item. The item must still be in an unworn condition with all relevant tags and labels attached.

We want you to be satisfied with your purchase, but if you change your mind, you may return or exchange full priced items within 14 calendar days of your order delivery date for any reason. Returns shipped after the 14-day return window, will not be processed and the customer will be contacted for next steps. All sale/discounted items are final. EU citizens have a 14-day cooling off period for full priced and sale items, starting on the date of delivery. In any circumstance, as the first step, please contact us at info@fifthandset.com.

For additional information about our terms, please visit our Returns section

No, please do not ship returns to a pick-up point. If a return goes to a pick-up point, we have no way of retrieving the parcel and we will not be able to process the return.

If this happens, the parcel will most likely be returned to you by the courier. Unfortunately, this is something that we do not have control over.