We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time.

Should the item(s) not work out, you are welcome to return for a refund. As a reminder, all returns are the responsibility of the customer.

We accept all major credit cards and PayPal.

It may take several hours, after you have placed your order, for your order confirmation to arrive. Please be patient and remember to check your spam folder before contacting us.

Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in case of returns.

It happens to the best of us. Please get in touch with us within 24 hours by emailing us at: info@fifthandset.com

Orders will be processed within 3-5 business days.

- Standard Domestic shipments (Denmark) will arrive within 1-3 business days after shipment.

- International shipments shipped with Standard Shipping will arrive within 5-14 business days after shipment.

*Delays may occur especially during peak seasons.

Yes, we ship to most countries with the exception of a few. Shipping costs will apply, and will be added at checkout.

For a list of countries that we currently do not ship to, please see below:

Myanmar (Burma)
Central African Republic
Union of the Comoros
Cuba
Equatorial Guinea
Falkland Islands
Guinea-Bissau
Iran
Johnston Island
Kiribati
Northern Ireland
North Korea
Nauru
Niue
Saint Pierre and Miquelon
Sao Tome and Principe Democratic Republic
Sierra Leone
Solomon Islands
Somalia
Saint Helena
Sudan
Syrian Arab Republic
Tajikistan
Tokelau
Turkmenistan
Tuvalu
Wake Island
Yemen

We now ship to most of the U.K. without a minimum order value.

For orders under GBP 135, the customer will pay taxes upon purchase.

For orders over GBP 135, taxes and duties are the responsibility of the customer.

Shipping takes 2-5 days with Fedex. Customs delays may occur, please contact your local customs office if this is the case.

Unfortunately, we cannot ship to Northern Ireland at the moment

Yes, you are responsible for all taxes, duties, and/or custom clearing fees in your country. Unfortunately, we do not know what these additional cost might be and we suggest that you check with your local customs office. If you do not pay your taxes and duties, the item will be returned to us and we will charge a restocking fee of 15% plus the cost of shipping.

*It is important to note that we do not have a say over the customs clearing process and processing times.

If your delivery was confirmed by the carrier via tracking number, we recommend that you first check with others in your household and/or neighbors to see if they might have received your package. You can also contact the carrier for assistance.

If your order is still not found after 7 days, contact info@fifthandset.com with your current mailing address, name, and order information so that we can investigate further with the carrier.

While we are not liable for lost, damaged or stolen packages once the item(s) have left our office, your happiness is of the highest importance to us, and we will do our best to find a solution.

If the order could not be delivered and the order was sent return to us, the customer will be charged a flat fee of €20 to cover the cost of the return shipment.

If your package was damaged in transit, we recommend that you take photos and contact the carrier immediately upon receival.

If there is no solution with the carrier after 7 days, please contact info@fifthandset.com with your current mailing address, name, and order information so that we can investigate further with the carrier.

While we are not liable for lost, damaged or stolen packages once the item(s) have left our office, your happiness is of the highest importance to us, and we will do our best to find a solution.