FAQ
Ordering
Can I cancel my order once placed?
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time.
Should the item(s) not work out, you are welcome to return for a refund. As a reminder, all returns are the responsibility of the customer.
Which payment method can I use?
We accept all major credit cards and PayPal.
Where is my order confirmation?
It may take several hours, after you have placed your order, for your order confirmation to arrive. Please be patient and remember to check your spam folder before contacting us.
Shipping, Returns & Exchanges
For more information regarding Returns & Exchanges click here.
What is the shipping process?
Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in case of returns.
I filled in the wrong address, what do I do?
It happens to the best of us. Please get in touch with us within 24 hours by emailing us at: info@fifthandset.com
When will my order ship?
Orders will be processed within 3-5 business days.
When will my order arrive?
- Standard Domestic shipments (Denmark) will arrive within 1-3 business days after shipment.
- International shipments shipped with Standard Shipping will arrive within 5-14 business days after shipment.
*Delays may occur especially during peak seasons.
Do you ship overseas?
Yes, we ship overseas with the exception of a the countries listed below. Shipping costs will apply, and will be added at checkout.
For a list of countries that we currently do not ship to, please see below:
- Afghanistan
- Aland Islands
- Algeria
- American Samoa
- Angola
- Anguilla
- Antarctica
- Antigua and Barbuda
- Armenia
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belize
- Benin
- Bermuda
- Bhutan
- Botswana
- British Indian Ocean Territory
- Brunei Darussalam
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- China
- Christmas Island
- Cocos (Keeling) Islands
- Comoros
- Congo
- Congo, Democratic Republic
- Cook Islands
- Costa Rica
- Côte d'Ivoire
- Cuba
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Ethiopia
- Falkland Islands (Malvinas)
- Fiji
- French Guiana
- French Polynesia
- French Southern Territories
- Gabon
- Gambia
- Georgia
- Ghana
- Greenland
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guernsey
- Guinea
- Guinea Bissau
- Haiti
- Heard Island & Mcdonald Islands
- Honduras
- Hong Kong
- India
- Indonesia
- Iran, Islamic Republic Of
- Iraq
- Isle Of Man
- Israel
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Korea, Democratic People's Republic of
- Korea, Republic of
- Kosovo
- Kuwait
- Kyrgyzstan
- Lao People's Democratic Republic
- Lebanon
- Lesotho
- Liberia
- Libya
- Macao
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Marshall Islands
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Micronesia, Federated States Of
- Mongolia
- Morocco
- Mozambique
- Myanmar
- Namibia
- Nauru
- Nepal
- Netherlands Antilles
- New Caledonia
- Nicaragua
- Niger
- Nigeria
- Niue
- Norfolk Island
- North Macedonia
- Northern Mariana Islands
- Oman
- Pakistan
- Palau
- Palestinian Territory, Occupied
- Papua New Guinea
- Philippines
- Pitcairn
- Puerto Rico
- Qatar
- Réunion
- Rwanda
- Russia
- Saint Barthélemy
- Saint Helena
- Saint Kitts And Nevis
- Saint Lucia
- Saint Martin
- Saint Pierre And Miquelon
- Saint Vincent And Grenadines
- Samoa
- São Tomé and Príncipe
- Saudi Arabia
- Senegal
- Seychelles
- Sierra Leone
- Singapore
- Solomon Islands
- Somalia
- South Sudan
- Sri Lanka
- Sudan
- Svalbard And Jan Mayen
- Swaziland
- Syria
- Taiwan
- Tajikistan
- Thailand
- Timor-Leste
- Togo
- Tokelau
- Tonga
- Trinidad And Tobago
- Tunisia
- Turkey
- Turkmenistan
- Turks And Caicos Islands
- Tuvalu
- Uganda
- United Arab Emirates
- Uzbekistan
- Vanuatu
- Vatican City (Holy See)
- Vietnam
- Virgin Islands, British
- Virgin Islands, U.S.
- Wallis And Futuna
- Western Sahara
- Yemen
- Zambia
- Zimbabwe
U.K. shipping.
We now ship to most of the U.K. without a minimum order value.
For orders under GBP 135, the customer will pay taxes upon purchase.
For orders over GBP 135, taxes and duties are the responsibility of the customer.
Shipping takes 2-5 days with Fedex. Customs delays may occur, please contact your local customs office if this is the case.
Unfortunately, we cannot ship to Northern Ireland at the moment
Customs, taxes, duties, tariffs.
You are responsible for all taxes, duties, tariffs and/or custom clearing fees in your country. Unfortunately, we do not know what these additional cost might be and we suggest that you check with your local customs office. If you do not pay your taxes and duties, the item will be returned to us and we will charge a restocking fee of 15% plus the cost of shipping.
*It is important to note that we do not have a say over the customs clearing process and processing times.
My order shows that it was delivered, but I didn't receive anything.
If your delivery was confirmed by the carrier via tracking number, we recommend that you first check with others in your household and/or neighbors to see if they might have received your package. You can also contact the carrier for assistance.
If your order is still not found after 7 days, contact info@fifthandset.com with your current mailing address, name, and order information so that we can investigate further with the carrier.
While we are not liable for lost, damaged or stolen packages once the item(s) have left our office, your happiness is of the highest importance to us, and we will do our best to find a solution.
Failed delivery attempts / Order could not be delivered.
If an order cannot be delivered because no one is home, the package is refused, or it is not collected from the designated pick-up point and is returned to us, a flat fee of €20 will be deducted from the refund to cover return shipping costs.
My package was damaged in transit.
If your package was damaged in transit, we recommend that you take photos and contact the carrier immediately upon receival.
If there is no solution with the carrier after 7 days, please contact info@fifthandset.com with your current mailing address, name, and order information so that we can investigate further with the carrier.
While we are not liable for lost, damaged or stolen packages once the item(s) have left our office, your happiness is of the highest importance to us, and we will do our best to find a solution.
I received a faulty item.
Unfortunately, this might happen on rare occasions. If this happens to you, we ask that you take photos and contact us directly on info@fifthandset.com and we will do everything in our power to find the right solution for you. Please note that this has to be done as soon as possible after receiving the item. The item must still be in an unworn condition with all relevant tags and labels attached.
Get in touch
Have questions about your order, or a general enquiry?